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Thank you for shopping with us. Below you will find all details regarding order processing, shipping, and delivery.
Order Processing Time
Orders are processed within 1–2 business days (Monday–Friday, excluding holidays). Orders placed on weekends or holidays will be processed on the next business day. During high-volume periods, processing times may extend slightly.
Shipping Times
Once your order has been processed, it will be shipped via USPS (United States Postal Service). Delivery typically takes 2–4 business days within the United States, depending on your location.
Shipping Costs
We offer free shipping on all subscriptions.
Shipping Confirmation & Tracking
Once your order has shipped, you will receive a confirmation email with your tracking number. Please allow 1–3 business days for tracking information to become active.
Address Accuracy
Customers are responsible for providing accurate shipping information at checkout. We are not responsible for delays, losses, or failed deliveries due to incorrect or incomplete addresses provided at the time of purchase. We are unable to modify shipping addresses once an order has been processed.
Delivery Confirmation
Once a package is marked as delivered by the carrier, it is considered successfully delivered. We are not responsible for lost or stolen packages after delivery confirmation. If your tracking shows delivery but you have not received your package, please contact USPS directly before reaching out to us.
Potential Delays
While we aim to deliver within the estimated timeframes, delays may occur due to factors outside our control, including carrier delays, weather conditions, or high order volumes.
Delivery Restrictions
We currently do not ship to military (APO/FPO) addresses.
Customer Support
If you experience any issues with your order, please contact us at support@mynorella.com and we will be happy to assist you.
Policy Updates
We reserve the right to update this shipping policy at any time. The latest version will always be available on our website.
By placing an order, you agree to the terms outlined in this shipping policy.